Frequently Asked Questions

When can I expect my items to ship?
Please allow 2-4 weeks for item(s) to ship to your address. Free shipping on all orders.
Note:  For multiple item orders, each product is shipped as fast as possible and may result in receiving an item sooner than others. 
Track your package here: http://parcelsapp.com

Is it too late to cancel my order?
If you would like to cancel your order, contact support@kbcases.com within 24 hours. We process orders within one business day.

How do I return my order?

100% satisfaction guarantee!  If you are not 100% satisfied with your purchase in the first 30 days, you can return the product and get a full refund or exchange the product of the same value. 
To complete your return, we require a receipt or proof of purchase.  For refunds or exchanges, please email our customer service team at support@kbcases.com.  Any product you return must be in the same condition you received it and in the original packaging.  Customers are responsible for shipping and handling.

What is the warranty on my purchase?
All items are subject to a 1 year warranty from date of purchase.  Limited to only one item per customer.  This includes wear and tear, damaged items and discoloration. Must provide proof of purchase with order number sent to support@kbcases.com.
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